Refund Policy
Last updated: September 3, 2026
1. Overview
At Invitly we want you to be satisfied with your purchase. This Refund Policy explains when and how you can request a refund for payments made on our platform. By making a purchase you agree to this policy. This policy is offered in addition to any mandatory consumer rights you have under the law of your country.
2. What we sell
Invitly sells access to digital invitation templates and a self-serve design tool. Everything is delivered automatically and is accessible immediately after payment. Nothing is physically produced, printed or shipped, and no item is made to order by hand.
3. 7-Day Money-Back Guarantee
We offer a 7-day money-back guarantee from the date of purchase. If you are not satisfied for any reason, contact us within 7 days and we will issue a full refund — no questions asked. After 7 days a purchase is generally non-refundable, except where the law of your country requires otherwise or the product is faulty.
4. How to Request a Refund
Email contact@theinvitly.com within 7 days of your purchase (you can also message us on Instagram at @theinvitly, but email is fastest). Include the order number from your Paddle receipt or the email address used at checkout. We aim to reply within 1–2 business days.
5. How refunds are processed
Paddle.com Market Ltd is the Merchant of Record for our sales, so approved refunds are issued through Paddle to the original payment method. Once we approve a refund it is submitted to Paddle promptly; the funds typically appear within 5-10 business days depending on your bank or card issuer.
6. Limited Exclusions
Outside the 7-day window, refunds may be declined where: the request is made after the guarantee period; the invitation has been published and sent to a large number of guests and the event has already taken place; or the account is in breach of our Terms of Service. Faulty or misdescribed products are always eligible regardless of these exclusions.
7. Chargebacks
Please contact us before opening a chargeback with your bank — we can almost always resolve issues faster directly. Because Paddle is the Merchant of Record, chargebacks are handled by Paddle on our behalf. Fraudulent chargebacks may result in account suspension.
8. Changes to This Policy
We may update this Refund Policy from time to time. Changes are posted on this page with a new date and apply to purchases made after the change.
9. Contact Us
Questions about refunds? Email contact@theinvitly.com. We aim to respond within 1–2 business days.