Refund Policy
Last updated: July 8, 2026
1. Overview
At Invitly, we want you to be completely satisfied with your purchase. This Refund Policy explains when and how you can request a refund for payments made on our platform. By making a purchase on Invitly, you agree to the terms of this policy.
2. Digital Products
Invitly sells digital invitation templates that are delivered and accessible immediately upon payment. Because our products are digital and instantly accessible, we evaluate refund requests on a case-by-case basis in accordance with applicable consumer protection laws.
3. 7-Day Refund Guarantee
We offer a 7-day refund guarantee from the date of purchase. If you are not satisfied with your purchase for any reason, contact us within 7 days and we will process a full refund — no questions asked. After 7 days from the date of purchase, refunds are no longer available.
4. How to Request a Refund
To request a refund, contact us via Instagram at @invitly__app or by email at contact@theinvitly.com within 7 days of your purchase. Please include your order number or the email address used at checkout. We will process your refund within 5–10 business days.
5. Refund Method
Refunds are returned to the original payment method used at the time of purchase. Processing times may vary depending on your bank or payment provider. Invitly is not responsible for delays caused by third-party payment processors.
6. Non-Refundable Situations
Refunds will not be issued in the following cases: requests made more than 7 days after the purchase date; purchases where the template has been heavily used and shared with a large number of guests; or accounts found to be in violation of our Terms of Service.
7. Chargebacks
We encourage you to contact us before initiating a chargeback with your bank or payment provider. We are committed to resolving any issues quickly and fairly. Fraudulent chargebacks may result in account suspension.
8. Changes to This Policy
We may update this Refund Policy from time to time. Any changes will be posted on this page with an updated date. Continued use of Invitly after changes constitutes your acceptance of the revised policy.
9. Contact Us
If you have any questions about our Refund Policy, please contact us on Instagram at @invitly__app or by email at contact@theinvitly.com. We aim to respond within 1–2 business days.